25.10.21
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Customer Experience (CX)

The Digital Marketing Institute is the global certification body for Digital Marketing education. Exclusively designed by practising Digital Marketing professionals, this award carries the coveted Digital Marketing Institute accreditation and associated brand recognition.

This popular Customer Experience course teaches you the increasing importance of Customer Experience Management. Quickly grasp how to track and analyze the changing nature of your digital customers, create feedback loops and fully embed the customer experience within your business.

Skills / Knowledge

  • Customer Experience
  • Customer Personas
  • CX Basics
  • Agile Thinking
  • Designing for CX
  • Strategic Thinking
  • Metrics and Performance